Refund policy

We have a no return policy, which means all sales are final. Make sure you utilize our sizing guide to ensure you are ordering the right size for you.

In the event you received the wrong order or in other special cases, we will accept returns. To start a return, you can contact us at kekoalanistudios@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kekoalanistudios@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kekoalanistudios@gmail.com.